Air India pilot, and flight attendant land after man urinates on passenger
Delhi, India:
According to an official statement, Mumbai man Shankar Mishra drunkenly urinated on an elderly woman on an Air India flight that Air India has grounded today, killing four flight attendants and his two pilots. One of us sent a message during the incident.
Campbell Wilson, his CEO and managing director of Air India, said in a statement, "We have been working with other airlines in terms of serving alcohol on board, handling incidents, registering complaints on board, and handling complaints. An internal investigation is underway as to whether the employee engaged in misconduct."
The airline admitted that it could have managed the situation better "both in the air and on the ground" and that it "regrets and hurts" these experiences. They expressed their surprise and dissatisfaction with the treatment method.
To control such incidents in the future, airlines should raise awareness among their crews, increase adherence to policies on how to deal with accidents and unruly passengers, and encourage crews to "deal with them." Launched a "comprehensive training program" to better equip.empathic support. to be influenced.
Airlines' in-flight alcohol service policies will also be reviewed, the statement said.
To aid the victims, Air India said it would "continue to support" affected passengers and ensure their health.
After receiving a complaint on 27 November, Air India acknowledged the receipt and began talking to the families of the affected passengers on 30 November, the airline said, adding that on 2 December, "the receipt of the money was confirmed. Confirm," he added, adding that he had also arranged for a refund of the ticket. of the families of the December 16 victims'.
“On December 10, an ‘Internal Committee’ was established, composed of former judges, representatives of the Passenger Association and representatives of another Indian civil airline, mandated by the DGCA to assess the case. it was done. Air India said:
The airline will hold four meetings with senior airline officials, victims and their families on December 20, 20, 26 and 30, 2022 to review the actions taken and their progress. It is also said that they had a discussion about
"Air India said he did so on 28 December 2022 when the victim's family requested that Air India file a police report during her December 26 meeting. ' added.
Today, both pilots went to his IGI airport police station in Delhi for questioning.
Shankar Mishra was returned to the capital after being arrested by Delhi police from Bengaluru late on Friday night, sources said. An airport warning has been issued. On November 26, he allegedly unzipped his pants and urinated on an elderly business class passenger. The flight was between New York and Delhi. He later asked the woman not to call the police, which he claimed would affect his children and wife.
Air India filed a complaint with the police this week and the crew chose not to call law enforcement upon landing as there was "no further flare-up or confrontation" and "we are respecting the wishes of the female passenger". The 30-day ban on Mishra's flights has prompted social media users to erupt in anger that it wasn't enough.
